Managed IT and Help Desk
An IT Department and Help Desk, Run for You at a Fixed Monthly Cost.
Your staff call or open a ticket, and the people who run your systems fix it. We monitor and maintain everything in between, so most problems are found before anyone notices them.
For businesses that have outgrown the friend who fixes computers, or that want one accountable team instead of three vendors.
What Does a Managed Help Desk Do for My Staff?
It gives every person on your team one place to go when something breaks: a ticket or a phone call to people who already know your systems. Support is unlimited and remote first, so we diagnose and fix most problems from afar without waiting for a visit.
When a problem needs hands, we come on-site. We are based in Leesburg, Virginia, and work on-site across Northern Virginia.
What Do You Monitor and Maintain?
Workstations, laptops and servers, with remote monitoring that flags problems early and routine maintenance that is never left to chance. Approved software updates and patches install automatically, and password policy is enforced across user and device accounts.
Monitoring is round the clock, so a failing disk, a stalled backup or a security alert reaches us whether or not anyone at your office is at a desk.
How Is Managed IT Priced?
As one fixed monthly cost scoped to your environment. You know what IT costs each month, and we take on the risk of unforeseen problems, so a bad week is our cost and not a surprise invoice. We give you that number on the call, after we know what you run.
Why Does It Matter That Security Is Built In?
We are a cybersecurity firm providing IT services, not an IT company providing cybersecurity services. Threat detection, incident response and continuous monitoring are part of the service, so the people patching your laptops are the same people watching for an attack on them.
What Is Included
6 PARTSUnlimited Remote Support
Help desk support for every user, by ticket or by phone, without a cap on requests.
Remote Monitoring
Proactive, round the clock monitoring of your systems, so issues are caught before they reach your team.
Maintenance and Patching
Automatic installation of tested and approved updates across PCs, laptops and servers.
Backup and Recovery
Your critical data backed up and restorable after loss, corruption or an attack.
Password Policy Enforcement
Default credentials replaced and strong password standards applied to every account and device.
On-Site When Needed
Remote first, with on-site work in Northern Virginia when a problem needs hands.
Frequently Asked Questions
4 QUESTIONSIs help desk support really unlimited?
Yes. Remote support is unlimited under the managed IT service. We would rather you ask early than live with a problem, because small problems are cheaper to fix than big ones.
Do you replace our current IT person?
Not necessarily. Many clients keep an internal person for day-to-day needs and use us for the monitoring, security and depth behind them. We scope it around what you already have.
Do you work with businesses outside Virginia?
Yes. Support is remote first, so we serve clients across the United States. On-site work is in Northern Virginia, around our Leesburg base.
Do you offer business phones or VoIP?
No. We run your computers, accounts, network and security. Phone systems stay with your phone provider.
Related Services and Industries
Microsoft 365 and Email Security
Microsoft 365 set up, secured and run, with email protection against phishing and spoofing.
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
Network and Wi-Fi Management
Firewalls, switches and Wi-Fi configured, segmented and monitored, at one site or many.
MFA and Endpoint Protection (EDR)
Multi-factor authentication, endpoint detection and response, and application control on every device.
For Accounting and CPA Firms
Managed IT and security for CPA firms, with the WISP and FTC Safeguards Rule in view.
For Auto Repair Shops and Auto Groups
Managed IT, networks and security for repair shops and multi-location auto groups.
For Government Contractors
IT support, managed security and CMMC experience for defense and federal suppliers.
For Dental Practices
Managed IT, managed security and HIPAA compliance management for dental practices and DSOs.
Talk Through Your IT.
Pick a time. Bring a list of what you run today.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.