Marketing Agencies
Managed IT and Security for Marketing Agencies That Hold Their Clients' Keys.
We understand security and regulated businesses. An agency runs its clients' ad accounts, social profiles, websites and contact lists. We run the IT and the security around that access, and the documentation clients ask for.
Digital, creative, PR and advertising agencies, from a studio of a few people to a multi-office shop with freelancers.
What a Marketing Agency Needs From an MSP
Why Is an Agency Such a Good Target?
Because one agency login can open many companies. Ad accounts, social profiles, content management systems, analytics and email platforms all sit behind the agency's staff, and an attacker who takes over one person's account can post, spend and read on behalf of every client that person serves.
That makes the agency's own security part of every client's security, whether the client has thought about it or not.
How Do We Stop Shared Passwords and Credential Sprawl?
Shared logins are how agencies grew up, and they are hard to undo. Individual accounts, multi-factor authentication, a password manager for the logins that cannot be individual, and a written list of who can reach which client account turn sprawl into something you can see and control.
Our managed IT team sets this up and keeps it current as staff and clients change.
What About Freelancers and Offboarding?
Agencies lean on freelancers and contractors, and each one holds access to client work. Access should start with the project and end on a date, not whenever someone remembers. We write the offboarding steps, run them, and check that accounts, shared folders and client platform invitations were removed.
How Do We Answer Client Security Questionnaires and Vendor Reviews?
Larger clients send questionnaires and vendor reviews before they sign, and again at renewal. Our virtual CISO answers them with you, based on controls that are actually in place, and keeps the policies they ask to see.
Clients also ask whether you have a SOC 2 report. We do not perform SOC 2 audits: a SOC 2 report comes from an examination by a CPA firm. We run the controls and keep the documentation that an examination, or a questionnaire, asks about.
Do State Privacy Laws Apply When We Handle Client Data?
They can. Under the Virginia Consumer Data Protection Act, a processor is a business that processes personal data on behalf of a controller, and the law sets duties for processors, including following the controller's instructions and helping with security. Other states have their own versions. Whether a law covers your agency depends on your clients, your location and the data, so confirm with your counsel.
What we can do is run the technical safeguards and keep the records that your client contracts and those laws point to.
Can You Support Us On-Site in Northern Virginia?
Yes. We are based in Leesburg, Virginia, and work on-site across Northern Virginia. Support is remote first, which suits agencies with hybrid and remote staff.
How We Cover It
6 SERVICESManaged IT and Help Desk
Staff, laptops and accounts supported, with access cleaned up as clients come and go.
Microsoft 365 and Email Security
Protection against account takeover and fake invoice or approval emails.
Managed Security Monitoring
Sign-ins and devices watched around the clock.
Backup and Ransomware Recovery
Creative files, client deliverables and mail backed up and tested.
Virtual CISO
Questionnaires, policies and an offboarding process for freelancers.
Security Awareness Training
Staff who can spot a fake login page or a spoofed client request.
Our Services for Marketing Agencies
5 SERVICESManaged IT and Help Desk
Designers, strategists and account managers work from laptops that open client ad accounts, social profiles and websites. We keep those machines and accounts working, and keep access tidy as people and clients change.
Microsoft 365 and Email Security
Client approvals, invoices, logins and campaign files all move through your inbox. We run your tenant and the protection around it, so a stolen password does not become a hijacked client account.
Managed Security Monitoring (MDR and SOC)
Attackers who reach an agency often act at night, posting, spending or reading while the team sleeps. Our managed detection and response watches your accounts, devices and cloud around the clock and acts on what it sees.
Managed Security Monitoring (MDR and SOC) for Marketing Agencies
Backup and Ransomware Recovery
Source files, finished assets, contracts and client email are the agency's product. We back them up off-site and encrypted, and prove they restore.
Virtual CISO (vCISO)
Client security reviews are now part of winning and keeping accounts. A virtual CISO owns the answers, the policies behind them and the plan, part time, with our team behind them.
Compliance
Client Contracts, Not a Single Regulator.
Most agencies answer to their clients' contracts and questionnaires before any regulator. We run the controls and keep the evidence. Formal compliance engagements are delivered by our Compliance Division, Capital Cyber Compliance, and agencies that want independent proof of their program can look at CyberCert SMB1001 certification.
CyberCert SMB1001 Certification · Start With Capital Cyber Compliance
Frequently Asked Questions
5 QUESTIONSDo you provide a SOC 2 report?
No. We do not perform SOC 2 audits. A SOC 2 report is issued after an examination by a CPA firm. We run the security controls and keep the documentation that such an examination, or a client questionnaire, asks about.
Do you manage our clients' accounts for us?
We secure how your people reach them: individual accounts, multi-factor authentication, a password manager and a record of who has access. The client relationship and the campaigns stay yours.
Can you work with freelancers and remote staff?
Yes. Support is remote first, and access for contractors is set up to start with a project and end on a date.
Is this priced per user?
Managed IT and security are a fixed monthly cost scoped to your agency. We give you the number on the call.
Do you build websites or run ad campaigns?
No. We run the computers, accounts, network and security your agency works on.
Services for This Industry
Managed IT and Help Desk
Unlimited remote support, monitoring and maintenance at a fixed monthly cost.
Microsoft 365 and Email Security
Microsoft 365 set up, secured and run, with email protection against phishing and spoofing.
Managed Security Monitoring (MDR and SOC)
Round the clock monitoring, detection and response from a security operations center.
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
Virtual CISO (vCISO)
Senior security leadership, a roadmap and governance, without a full-time hire.
Talk Through Your Agency's Security.
Pick a time. Tell us how many people, how many clients and which platforms you log into for them.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.
Under 25 people? Apply for an in-kind cybersecurity grant from Cyber Grants Alliance, a nonprofit. No cost to you.