Auto Repair Shops
Managed IT and Security for Auto Repair Shops and Multi-Location Auto Groups.
We understand security and regulated businesses. When the shop cannot write an estimate, look up repair data or take a payment, bays sit idle. We run the computers, network and security a shop depends on, at one location or many.
Independent repair shops, tire and service centers, and multi-location auto groups.
What an Auto Repair Shop Needs From an MSP
What Happens When the Shop Cannot Write Estimates or Take Payments?
It is treated as urgent, because every hour costs bays and customers. Our help desk works the problem remotely first, and when it needs hands we come on-site in Northern Virginia. The goal of the rest of this page is to make those calls rare.
Do You Support Shop Management and Repair Information Software?
Yes. Shops run on software like Tekmetric, ALLDATA, Detect Auto, My Oil Sticker and WickedFile. We keep the computers, browsers, accounts and network they depend on working, and work with the vendor's support when the problem is on their side.
How Should the Shop Network Be Set Up?
In segments. POS and card payment terminals on their own network, office and service writer computers on another, cameras on a third, and customer Wi-Fi kept apart from all of them. If a guest device or a camera is compromised, it cannot reach the payment systems.
What About PCI DSS and Card Payments?
Anyone who takes cards has PCI DSS obligations set through their payment processor. Keeping payment systems segmented, patched and monitored reduces the systems that touch card data, which is the network side of PCI DSS. We help shops understand what the processor is asking for and run the network to support it.
How Do You Protect a Shop From Ransomware?
Multi-factor authentication on email and shop accounts, endpoint detection and response on every computer, patching, and encrypted off-site backups that are tested. If ransomware gets in anyway, the incident response plan and a clean backup get the shop writing estimates again.
Can You Run IT Across Several Locations?
Yes. Multi-location groups get one configuration standard at every store, monitored from one place, so an outage at one site shows up before the manager calls, and every location gets the same help desk.
How We Cover It
6 SERVICESManaged IT and Help Desk
Service writers and techs supported remotely, with on-site visits when needed.
Microsoft 365 and Email Security
Shop email protected against phishing and invoice fraud.
Ransomware Protection and Tested Backups
So the shop is back to writing estimates fast.
POS and Payment Segmentation
Card terminals kept on their own network.
Wi-Fi and Cameras
Staff and guest Wi-Fi, and the network your cameras use.
Tekmetric, ALLDATA, Detect Auto, My Oil Sticker and WickedFile are named as software shops use. They are their owners' trademarks; no partnership is implied.
Compliance
Card Payments, Customer Data and Proof for Your Insurer.
Shops hold customer names, phone numbers, vehicle records and payment data. PCI DSS comes through your payment processor; cyber insurers ask about MFA, backups and training. We run the controls and keep the evidence. Shops that want independent proof can look at CyberCert SMB1001 certification.
Frequently Asked Questions
6 QUESTIONSDo you work with auto repair shops today?
Yes. We run IT and security for a multi-location auto service group in Northern Virginia.
Do you sell or install shop management software?
No. You choose your shop software; we keep the systems it runs on working and secure, and work with the vendor's support.
Can you separate customer Wi-Fi from our shop network?
Yes. Guest Wi-Fi gets its own segment with no route to your POS, office computers or cameras.
Do you install security cameras?
We network them: the segment, access and monitoring that cameras sit on. Ask us on the call about the devices themselves.
Do you offer business phones?
No. Phones stay with your phone provider; we run the computers, network and security.
How is it priced for multiple locations?
As a fixed monthly cost scoped to your locations and devices. We give you the number on the call.
Services for This Industry
Managed IT and Help Desk
Unlimited remote support, monitoring and maintenance at a fixed monthly cost.
Network and Wi-Fi Management
Firewalls, switches and Wi-Fi configured, segmented and monitored, at one site or many.
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
MFA and Endpoint Protection (EDR)
Multi-factor authentication, endpoint detection and response, and application control on every device.
Microsoft 365 and Email Security
Microsoft 365 set up, secured and run, with email protection against phishing and spoofing.
Talk Through Your Shop's IT.
Pick a time. Tell us how many locations, bays and computers you run.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.