Auto Repair Shops and Auto Groups
When the Shop Cannot Write an Estimate, Your IT Help Desk Should Already Be on It.
Service writers, technicians and managers get one place to call, and people who know how your shop runs. We keep the computers, browsers and network behind your shop software working, remotely first and on-site when needed. Capital Cyber, based in Leesburg, Virginia, provides Managed IT and Help Desk for auto repair shops and auto groups and works on-site across Northern Virginia.
For independent repair shops, tire and service centers, and multi-location auto groups.
Managed IT and Help Desk for Auto Repair Shops and Auto Groups
What Does an Idle Bay Cost You, and Who Fixes It?
A bay without an estimate is a bay without revenue. When a service writer cannot open the shop management software, print an invoice or look up repair information, the whole line backs up behind the front counter.
Your staff open a ticket or call, and our help desk works the problem remotely first. If it needs hands, we come on-site in Northern Virginia. Where the fault sits with your software vendor, we work with their support instead of leaving you to explain it twice.
How Do You Support Service Writer and Technician Workstations?
These are different jobs on different machines. The service writer's computer runs the shop management software, the payment terminal connection and the printer. The tech's workstation or tablet in the bay runs repair information lookups and digital inspections, in a place with grease, heat and shared logins.
We set up each workstation type the same way every time, enforce password policy, replace default credentials and patch on a schedule. Shared bay logins are a habit worth fixing, and we help you move to individual accounts so you know who did what.
How Do You Keep Several Locations Consistent?
Picture a group where one store's printer setup works and another's does not, because each manager fixed it their own way. Every call then starts with figuring out how that store is built.
We use one configuration standard at every location and monitor them from one place. An outage at one shop shows up on our side before the manager calls, and every location gets the same help desk.
What Does the Help Desk Handle Day to Day?
New hire accounts, a service writer locked out on a Monday morning, a printer that stopped printing work orders, a browser that will not load a parts catalog, a laptop that needs replacing. Unlimited remote support means nobody sits on a small problem because they are worried about the bill.
What Is Included
6 PARTSUnlimited Remote Support
Help desk support for service writers, technicians and managers, by ticket or by phone.
Remote Monitoring
Round the clock monitoring, so a failing computer is caught before the morning rush.
Maintenance and Patching
Approved updates installed across front counter and bay computers.
Password Policy Enforcement
Default credentials replaced and strong password standards applied on every account and device.
Backup and Recovery
Your critical shop data backed up and restorable after loss, corruption or an attack.
On-Site When Needed
Remote first, with on-site work in Northern Virginia when a problem needs hands.
Frequently Asked Questions
4 QUESTIONSDo you support the shop management software we use?
We support the computers, browsers, accounts and network that your shop management and repair information software run on, and we work with the software vendor's support when the problem is on their side. We do not sell or install the software itself.
Is help desk support limited to office hours?
Monitoring runs round the clock, and remote support is unlimited under the managed IT service. We will go over how after-hours requests work on the call.
Can you cover all of our shop locations?
Yes. Support is remote first, so every location gets the same help desk, and we go on-site across Northern Virginia when a location needs hands.
How much does it cost?
A fixed monthly cost scoped to your shop, locations and computers, given on the call. A bad week is our cost, not a surprise invoice.
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Microsoft 365 and Email Security for Auto Repair Shops and Auto Groups
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Round the clock monitoring, detection and response from a security operations center.
Managed Security Monitoring (MDR and SOC) for Auto Repair Shops and Auto Groups
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
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Virtual CISO (vCISO)
Senior security leadership, a roadmap and governance, without a full-time hire.
Auto Repair Shops and Auto Groups
Managed IT, networks and security for repair shops and multi-location auto groups.
Talk Through Your Shop's IT.
Pick a time. Tell us how many locations, bays and computers you run.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.
Under 25 people? Apply for an in-kind cybersecurity grant from Cyber Grants Alliance, a nonprofit. No cost to you.