Client Support

Open a Support Ticket.

Capital Cyber clients open a ticket from one short web form. No account needed. It is the fastest way to reach the team that runs your systems.

Open a Support Ticket

Clients · urgent issues

Systems down, a suspected security incident, or the business cannot work? Call +1 571 410-3066 after opening a ticket, or instead of it if you cannot get online.

How to Open a Ticket

4 STEPS

STEP 1

Open the Support Form

Use the button on this page. There is no account to create and no password to remember.

STEP 2

Tell Us Who You Are

Enter your email, your name, your company and the best number to reach you. Each has its own box on the form.

STEP 3

Describe the Problem

Give it a short title, the details below and how urgent it is. Attach a screenshot if you have one, then press Send.

STEP 4

Watch Your Email

You get a confirmation email with your ticket number straight away. Our replies come to the same address; reply to any of them to add details.

Faster Fixes

What to Include in Your Ticket.

Your name, your business and the best number to reach youWhich computer, account or location is affectedWhat you were doing when it happened, and the exact error messageWhen it started, and whether it affects one person or everyoneA screenshot or photo of the screen, if you can take oneAnything you already tried

Urgent Issues

When It Cannot Wait, Call.

If the business cannot work, you suspect a security incident, or the form will not load, call +1 571 410-3066. If you suspect an incident, do not turn off or wipe the affected computer; disconnect it from the network and call.

You can also email info@capital-cyber.com. Not a client yet? Use the Contact page instead.