Law Firms
Managed IT for Law Firms, So Lawyers Bill Time and Not Fight Printers.
When a lawyer cannot open a matter file before a hearing, the cost is not only time. We run the computers, accounts and network a firm depends on, with security built in.
For small and mid-sized law firms and solo practitioners who have outgrown the friend or the paralegal who fixes computers.
Managed IT and Help Desk for Law Firms
What Does a Help Desk Do for a Law Firm Day to Day?
It gives every lawyer, paralegal and assistant one place to go: a ticket or a call to people who already know your systems. Support is unlimited and remote first, so most problems are fixed without waiting for a visit.
Picture a partner who cannot sign in to the document management system twenty minutes before a filing deadline. That is a call to the help desk, not a search for a vendor.
Can You Support Legal Software Like Case and Document Management?
We keep the computers, browsers, accounts and network that your case management, document management, time and billing, and e-discovery tools run on working. When the problem sits inside the vendor's product, we work with the vendor's support on your behalf.
We do not sell or choose your legal software. You do.
How Does Managed IT Help With Our Duty of Technology Competence?
ABA Model Rule 1.1, Comment 8, says a lawyer should keep abreast of the benefits and risks associated with relevant technology. Managed IT is one way a firm gets that knowledge without hiring a full-time engineer. Whether it satisfies your state's version of the rule is for the firm and its bar to confirm.
What Do You Patch, Monitor and Maintain?
Workstations, laptops and servers get remote monitoring and approved updates installed automatically. Lawyers who work from home, courthouses and client sites need the same patching as the office, and a managed laptop gets it wherever it sits.
Password policy is enforced across user and device accounts, and default credentials on equipment are replaced.
Can You Come to the Office?
Yes. We are based in Leesburg, Virginia, and work on-site across Northern Virginia when a problem needs hands. Everything else is remote first.
What Is Included
6 PARTSUnlimited Remote Support
Help desk for every lawyer and staff member, by ticket or by phone, without a cap on requests.
Remote Monitoring
Round the clock monitoring of workstations and servers, so issues are caught before they reach a hearing.
Maintenance and Patching
Tested, approved updates installed automatically across PCs, laptops and servers.
Backup and Recovery
Matter files and data backed up and restorable after loss, corruption or an attack.
Password Policy Enforcement
Default credentials replaced and strong password standards applied to every account and device.
On-Site When Needed
Remote first, with on-site work in Northern Virginia.
Frequently Asked Questions
4 QUESTIONSIs help desk support really unlimited for a law firm?
Yes. Remote support is unlimited under the managed IT service. We would rather your staff ask early than live with a problem.
Do you replace our office manager or IT person?
Not necessarily. Many firms keep someone for day-to-day needs and use us for the monitoring, security and depth behind them. We scope it around what you already have.
Do you support our case management and document management software?
We support the computers, accounts, network and security those systems run on, and work with the vendor's support when the problem is in the product itself.
How is managed IT priced for a law firm?
As a fixed monthly cost scoped to your firm. We give you the number on the call, after we know how many people and systems you run.
More for Law Firms
Microsoft 365 and Email Security
Microsoft 365 set up, secured and run, with email protection against phishing and spoofing.
Managed Security Monitoring (MDR and SOC)
Round the clock monitoring, detection and response from a security operations center.
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
Virtual CISO (vCISO)
Senior security leadership, a roadmap and governance, without a full-time hire.
Law Firms
Managed IT and security for small and mid-sized law firms and solo practitioners who hold client confidences and trust funds.
Talk Through Your Firm's IT.
Pick a time. Tell us how many lawyers and staff you have and what you run today.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.
Under 25 people? Apply for an in-kind cybersecurity grant from Cyber Grants Alliance, a nonprofit. No cost to you.