Health Clinics
A Help Desk That Knows the Clinic Day Starts at the Front Desk.
Check-in, exam room charting, e-prescribing and the patient portal all run through computers someone has to keep working. We are that someone, at a fixed monthly cost.
For clinics whose staff are clinicians first and have no IT department of their own.
Managed IT and Help Desk for Health Clinics
What Does the Help Desk Handle in a Clinic?
The calls that stop the schedule: a check-in workstation that will not open the EHR, a label or wristband printer that has gone offline, a provider locked out between rooms, a scanner that will not send insurance cards to the chart. Staff open a ticket or call, and people who already know your systems fix it.
Support is unlimited and remote first, so most problems are solved without waiting for a visit. When the work needs hands, we come on-site across Northern Virginia from our Leesburg base.
Is It the EHR or Is It Us?
That is the first question in most clinic outages, and answering it fast matters. We check the workstation, the browser, the network and the internet line, and if the fault is on the EHR, e-prescribing or patient portal vendor's side, we open the case with their support and stay on it so your staff do not have to.
How Do You Set Up Exam Room Computers Under HIPAA?
Every person gets their own account, because the Security Rule requires unique user identification (45 CFR 164.312(a)(2)(i)). Shared logins on a cart in the hallway are the habit we replace. Automatic logoff is an addressable safeguard (164.312(a)(2)(iii)), so screens lock when a room is left, set so they do not lock a provider out mid-visit.
Password policy is enforced across user and device accounts, and default credentials on printers, scanners and other devices are replaced.
When Do Updates and Patches Happen?
Around the schedule, not during it. Approved updates install automatically across workstations, laptops and servers, timed for after hours, and remote monitoring flags a failing disk or a stalled backup before morning check-in.
Why Does It Matter That Security Is Built In?
Because the computers in your exam rooms hold patient records. We are a cybersecurity firm providing IT services, so the people patching your front desk machines are the same people watching for an attack on them.
What Is Included
6 PARTSUnlimited Remote Support
Help desk support for providers, nurses and front desk staff, by ticket or by phone.
Remote Monitoring
Clinic workstations, laptops and servers watched round the clock.
Maintenance and Patching
Tested and approved updates installed automatically, timed around patient hours.
Backup and Recovery
Clinic data backed up and restorable after loss, corruption or an attack.
Password Policy Enforcement
Individual accounts, strong password standards and default device credentials replaced.
On-Site When Needed
Remote first, with on-site work in Northern Virginia when a problem needs hands.
Frequently Asked Questions
4 QUESTIONSDo you support our EHR and patient portal?
We support the computers, browsers, accounts and network your EHR, patient portal and e-prescribing depend on, and work with each vendor's support when the problem is on their side.
Can staff share one login on exam room computers?
The HIPAA Security Rule requires unique user identification for each person who uses a system that holds ePHI (45 CFR 164.312(a)(2)(i)). We set up individual accounts with fast sign-in so moving between rooms stays quick.
Will updates interrupt patient visits?
They should not. Approved updates are scheduled outside clinic hours, and changes that need downtime are planned around the schedule.
How is managed IT priced for a clinic?
As a fixed monthly cost scoped to your clinic, its locations and its devices. We give you the number on the call.
More for Health Clinics
Microsoft 365 and Email Security
Microsoft 365 set up, secured and run, with email protection against phishing and spoofing.
Managed Security Monitoring (MDR and SOC)
Round the clock monitoring, detection and response from a security operations center.
Managed Security Monitoring (MDR and SOC) for Health Clinics
Backup and Ransomware Recovery
Encrypted, off-site backups that are tested, and a plan to restore the business after an attack.
Virtual CISO (vCISO)
Senior security leadership, a roadmap and governance, without a full-time hire.
Health Clinics
Managed IT and security for medical clinics, with the HIPAA Security Rule safeguards run every day.
Talk Through Your Clinic's IT.
Pick a time. Tell us which EHR you run and what breaks most often.
Looking for CMMC? Our Compliance Division, Capital Cyber Compliance, delivers it.
Under 25 people? Apply for an in-kind cybersecurity grant from Cyber Grants Alliance, a nonprofit. No cost to you.